January 6, 2026

At CES 2026, DeepSign AI announced a strategic partnership with 360 Direct Access, introducing the world’s first sign language chatbot embedded as a native feature in a live, large-scale customer service platform. The new capability integrates DeepSign AI’s real-time Sign Language Recognition (SLR) technology directly into 360 Direct Access’s Direct Video Calling (DVC) system, enabling Deaf users to interact with AI-powered service agents using American Sign Language.

This launch marks a significant milestone for sign language AI, moving the technology beyond research prototypes and demonstrations into real-world deployment. By operating within an active customer service environment, the integration validates that sign language recognition can meet the performance, reliability, and scalability requirements of production systems—while complementing, not replacing, human interpreters for complex interactions.